Privacy Policy

1. Introduction

Welcome to Conversales (“we,” “our,” or “us”). Conversales is an AI-powered sales & support SaaS platform operated by Conversales (conversales.in). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website https://conversales.in or use our platform and services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

2. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our services, and information from third-party sources.

Personal Information: When you register for an account, contact us, or use our services, we may collect your name, email address, phone number, company name, job title, billing information, and any other information you choose to provide.

Usage Data: We automatically collect information about your interactions with our platform, including pages visited, features used, time spent on pages, links clicked, search queries, and other actions taken within the service.

Cookies and Tracking Data: We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activities and preferences. You can control the use of cookies through your browser settings; however, disabling cookies may affect the functionality of our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our services; to create and manage your account; to process transactions and send related information, including purchase confirmations and invoices; to send administrative and promotional communications; and to respond to your comments, questions, and requests.

To analyze usage patterns, improve our platform and services, develop new features, and personalize your experience. We may also use your information for fraud prevention and security monitoring, compliance with legal obligations, and enforcement of our terms and policies.

We process your data on the legal bases of contractual necessity (to fulfill our agreement with you), legitimate interests (to operate and improve our business), your consent (where you have given it), and compliance with legal obligations.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information in the following circumstances:

Service Providers: We may share your information with trusted third-party vendors and service providers who assist us in operating our website, conducting our business, or servicing you, subject to confidentiality agreements.

Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), or to protect the rights, property, or safety of Conversales, our users, or others.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the duration of your account with us and as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

When we no longer need your personal information, we will securely delete or anonymize it. If deletion is not immediately possible (for example, because your information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, accidental loss, destruction, or alteration. These measures include encryption of data in transit (TLS/SSL), access controls, and regular security assessments.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.

We use the following types of cookies: Essential Cookies (required for the operation of our website), Analytical/Performance Cookies (to recognize and count visitors and understand how they use our site), Functionality Cookies (to recognize you when you return to our website and personalize content), and Targeting Cookies (to record your visit, pages visited, and links followed to deliver relevant advertising).

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, you may not be able to use some portions of our service. To learn more about managing cookies, visit your browser's help documentation.

8. Third-Party Services

Our platform may integrate with or link to third-party services, websites, or applications (such as payment processors, analytics providers, CRM tools, and communication platforms). These third parties have their own privacy policies and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

When you connect third-party services to Conversales, you authorize us to access and use information from those services as permitted by their terms and your authorization. We will handle such information in accordance with this Privacy Policy.

9. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Right to Access: You have the right to request a copy of the personal information we hold about you.

Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.

Right to Erasure: You have the right to request that we delete your personal information, subject to certain exceptions required by law.

Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.

Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

Right to Object: You have the right to object to the processing of your personal information based on our legitimate interests.

To exercise any of these rights, please contact us at support@conversales.in. We will respond to your request within 30 days. We may require you to verify your identity before fulfilling your request.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at support@conversales.in so that we can take the necessary action.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Conversales

No 292B, Brundavana, 2nd Floor, 2nd Cross Srigandha Nagara, Bengaluru, Karnataka, India

Email: support@conversales.in